We Don’t Give Up

Insurance companies are motivated to avoid paying claims and make the
process of getting claims paid as complicated as possible. Since most billing
service companies are paid a percentage of what they collect, they often
focus on the low-hanging fruit. But at Flatirons Practice Management, we
pursue all claims with the same intensity and determination. We don't give
up regardless of the complexity or how much we stand to earn in fees. Instead
of worrying about how much we make on any given claim, we prioritize having
satisfied and loyal customers and trust that we'll make money if we deliver
superior results.

For example, we once submitted accurate claims for one of our clients to one
of the nation's largest insurance companies only to have them denied due
to a date of birth discrepancy. After verifying with our client that the date of
birth on the claims matched the date of birth in their records, we set off on
a wild goose chase to reconcile the claims and get them paid. After countless
phone calls, emails, and letters – including correspondence with the patient
and her employer – we eventually proved to the insurance company that the
date of birth in their records was incorrect and the date of birth on the claims
was correct. This was harder than you'd expect. It took more than a year, but
we ultimately prevailed and were successful in getting all of the corresponding
claims paid for our client.

The difference? We lost money in the process. The amount we spent in labor
costs far exceeded the fee that we earned. A lesser billing company would
have thrown in the towel and written off the charges as uncollectible, perhaps
without telling you. But that's not Flatirons Practice Management. As long as
the claim is valid, we will pursue it as long as it takes without regard to the
size of the claim or the cost to us. We don't give up.

See the difference? If you're not fully satisfied with your current collection results, contact us today.